Effective Date: March 12, 2019
We may use your data for the following purposes:
It’s in Travitude’s legitimate business interest to keep its customers and contacts informed of our latest content, products and services.
We process such data and use direct marketing as part of this legitimate interest. It’s necessary for us to use a variety of direct marketing channels and messages to ensure our contacts are kept informed, and wherever possible we make sure the messages we send are targeted and relevant.
Any direct marketing we undertake complies with e-privacy rules on consent in relation to business to business marketing. We will keep your data safely and securely for as long as necessary or according to your instructions. If you’d like more information about how we store your data, please contact us directly.
Travitude may receive data about organisations, industries, website visitors, marketing campaigns and other matters related to our business from our partners, affiliates or others, that we use to make our own information better or more useful. This data may be combined with other information we collect: for example, how well an online marketing or email campaign performed.
Personal data will be safeguarded from unauthorised use, disclosure, destruction and alteration by physical, technical and organisational security measures that are appropriate to the risks, such as accidental loss or damage or unauthorised access.
Only the required personal data will be passed onto a third party if it’s necessary in order to be able to deliver results for a core action initiated and requested by the user (searches, reservations).
We may receive and store other information when submitted to our websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Travitude.
Our services are not intended for use by minors. We do not knowingly collect or solicit personal Information from any child under the age of 18 years or knowingly allow such persons to use the Website.
There are certain circumstances however, when we do collect personal information of minors. When a parent or guardian books a travel product on behalf of and for a minor, we shall collect the personal information of such minor for the limited purpose of booking a reservation of that travel product for that minor.
You can reasonably request access to the personal data we hold on you, at any time, and we will provide that information free of charge within one month of your request at the latest.
You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest.
You have the right to opt out of our direct marketing at any point, and we will deal with your request right away.
To opt out of our direct mail or telephone marketing please contact us.
Acqua Development SRL
11th floor, City Business Center
3 Nerva Traian Bvd, Bucharest,
3rd district, postal code 031041
Registered in Romania, No. 14174171
Effective Date: February 20, 2019
As part of our commitment to providing a high-quality, fast and reliable service, Travitude has a Fair Use Policy (also referred to as the FUP). The FUP contains guidelines for customers' use of the Travitude SaaS product to ensure that each customer has a consistently high-quality experience.
Travitude takes measures to ensure usage is within reasonable parameters and in accordance with the license.
Travitude offers a multi-tenant service. This means that our product is used concurrently by a number of subscribers. If a single customer places very high demands on the service or on the support resources, then it is possible that this will affect the experience for other users.
Our customers must use their service considerately so that their overall usage levels during peak hours don't disproportionately affect the shared network, service capacity or support resources. When the services are used inappropriately, the customer's activity has the potential to affect the service of others. Our FUP manages inappropriate use and makes sure the services scan be used fairly by everyone.
Usage of the Travitude SaaS product is monitored on a continuous basis. Only customers that consistently generate exceptionally high load over a sustained period of time will be affected by the Travitude FUP.
This is currently defined as per the limits detailed below (although Travitude reserves the right to amend these limits):
We compare your usage to the average usage of all our SaaS customers with the same subscription type. If a customer repeatedly exceeds this FUP, Travitude reserves the right to restrict the service or levy charges for excessive usage, but not before contacting you to discuss the situation.
You may not attempt to probe, scan, penetrate or test the vulnerability of a Travitude account, system or network or to breach Travitude's security or authentication measures, whether by passive or intrusive techniques, without Travitude's express written consent.
Within your SaaS environment you can store documents to record correspondence with customers, website resources (images,videos and so on), as well as data and transactions in the database. To make sure that there is enough storage for everyone, we do have a FUP in place.
We've made sure that almost all customers have plenty of disk space when the solutions are used normally. If the need arises, it's possible to expand your storage and, if appropriate we'll contact you to discuss further storage options.
To prevent a negative effect of excessive network traffic on your user experience, we monitor the traffic. We compare your usage to the average usage of all our SaaS customers with the same subscription type. With normal use you don't have to worry about the network bandwidth available to you.
If we detect a situation that could lead to a decrease in service level, we will contact you to discuss the situation. In such situations, we may intervene by temporarily limiting your available bandwidth, so that the global service quality remains within optimal performance levels.
We are a customer-first company. We are here to provide value to our customers businesses and this customer-centric mentality is deeply integrated within our business core values.
We include Free support through all available modern channels:
We have a very streamlined process of customer support and we've made sure that all customers have access to our top-notch customer support quality level, when services, network and customer resources are used normally.
If we detect an abnormal amount of support requests compared to the network average that could lead to a decrease in our customer support service level, we will contact you to discuss the situation and figure out a solution.
If a customer finds himself in this over-the-limit scenario, in some situations, we may intervene by delaying your support requests resolution, limiting the available support calls to certain channels and/or add an additional monthly fee on top of the existing subscription.
We do this because we are focused on ensuring that all our customers are treated equally and fairly according to our excellent level of customer support service that we strive to achieve. All our customers should be able to get a fair amount of our time and we should be able to focus to help with their questions and issues.
Travitude understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted, Travitude requests to be informed with as much notice as possible to ensure that we add the appropriate capacity to sustain the increase in usage and the make sure the service delivery quality level remains consistently high.
Examples of a predictable event might be (but aren't limited to) a newsletter campaign, Facebook or Adwords campaigns, a TV ad or outdoor displays.
In extreme cases, when services are likely to be significantly impacted or if we notice that our systems are under attack or where we believe our systems might be compromised, we may temporarily limit the access to our services.
This FUP may be updated from time to time, and the latest version of the document is available directly from Travitude's website, in the legal resources page.